Please nominate Ezi Car Rental for the People's Choice Award at this year's Westpac Business Awards. Thank you! https://ezi.link/peopleschoice
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FAQs

This is where you will find all the information about our Ezi Choice car subscription service.

  • What is car subscription?

    Like other subscription services (like Netflix or My Food Bag), car subscription works in the same way where you pay a reoccurring monthly fee to have a car. Instead of buying a car for cash or through finance or leasing, a subscription allows you to have flexible ownership without all the added hassles and costs of owning a car.

  • How do I book with Ezi Choice?

    Simply complete the 'Request a call back' form to be contacted by our friendly team or contact us below:

    Freephone: 0800 545 000

    Email: [email protected]

    LiveChat: via our website

    Our Customer Service team can handle your enquiry promptly during business hours from 8:30am to 5:00pm on weekdays, and from 9:30am - 4:00pm on weekends.

  • What is the minimum hire period?

    There is a two month (60 day) minimum for Ezi Choice, after this you can keep paying month by month or add on extra days as you choose.

  • What if I have an issue with the car?

    Simply give us a call on 0800 545 000 and we can arrange a replacement vehicle.

  • How do I cancel my subscription?

    You can cancel anytime after your two month minimum booking by giving us a call. As the first two month payment is taken at the time of booking, you will not be refunded this amount if you decide to cancel within the first two months. 

  • Where can I pick up a car from?

    Ezi Choice is currently only available out of our Auckland branches, at Auckland Airport or Auckland City, the addresses are below:

    Auckland Airport: 7 Percival Gull Place, Auckland Airport, Auckland

    Auckland City: 167 Beach Road, Auckland Central, Auckland

  • How do I pay?

    We will take the first two month (60 day) payment at the time of booking, you will then be invoiced one week prior to the rollover of your subscription date, until you decide to cancel. All the Membership costs are listed here.

    You will be charged subscription fees in advance, on a 30 day basis. All monthly pricing and excess levels listed is GST exclusive.

    Payment can only be made by credit card and this will be invoiced automatically. A credit card surcharge is applicable at 2.2% for Mastercard and Visa, and 4% for American Express. The credit card surcharge is subject to GST.

     

     

  • What are the excess costs?

    An excess cost applies in the event of an accident or damage to the vehicle. This is the amount you are liable for in the event of damage or loss to the vehicle, and is referred to as your liability. There are different excess cost amounts depending on a) the membership plan you select and b) the vehicle you have rented. All excess levels listed are GST exclusive.

    See the Membership Levels sheet for more information. 

  • How are my km's recorded?

    Each month we will send you an email asking for your current odometer reading, please respond back to this email within 48 hours, as failure to do so may result in cancellation of the subscription. 

  • What happens if I damaged the vehicle or breakdown?

    Please call us as soon as practicable after becoming aware of the damage on 0800 545 000.

    In the event of an accident, you must record the details of all other vehicles that are in any accident in which you are involved, and the name, address and contact telephone number of each driver.

    You must not arrange any recovery or repair of the vehicle. You agree to do whatever we reasonably require to help us minimise our loss and/or for us to prosecute any person as a result of the damage.

    We have an agreement with First Assistance to provide roadside assistance to any of our vehicles 24 hours a day, 7 days a week. You can call them by calling our toll-free number and select option 3.  We will meet the upfront cost of each callout, but we will on-charge this cost to you if the reason for the callout relates a flat tyre or battery, or to something that is your fault (for example, running out of fuel, losing the keys, or locking the keys in the vehicle). 

    We may choose to give you a replacement vehicle for the remaining Subscription or we may decide in our sole discretion that the Subscription has come to an end as a result of the damage.

Click here to register your interest in Ezi Choice and get a call back from our friendly team.

Request a call back

We were picked up promptly from the terminal at Auckland airport and taken to the dept to collect our car. We were dealt with efficiently and friendly by the receptionist and within no time at all we were in our way. The car was very clean and in good condition. On our return again we were dealt with by the staff in a friendly and professional manner. I would definitely book with Ezi Car again.

Brian Bradford
  • Excellent

    9.3/10

    10,000 + ratings

  • 4.7

    5,000 + reviews