Like other subscription services (like Netflix or My Food Bag), car subscription works in the same way where you pay a reoccurring monthly fee to have a car. Instead of buying a car for cash or through finance or leasing, a subscription allows you to have flexible ownership without all the added hassles and costs of owning a car.
Simply complete the 'Request a call back' form to be contacted by our friendly team or contact us below:
Freephone: 0800 545 000
LiveChat: via our website
Our Customer Service team can handle your enquiry promptly during business hours from 8:30am to 5:00pm on weekdays, and from 9:30am - 4:00pm on weekends.
There is a two month (60 day) minimum for Ezi Choice, after this you can keep paying month by month or add on extra days as you choose.
We will take the first two month (60 day) payment at the time of booking, you will then be invoiced one week prior to the rollover of your subscription date, until you decide to cancel. All the Membership costs are listed here.
You will be charged subscription fees in advance, on a 30 day basis. All monthly pricing and excess levels listed is GST exclusive.
Payment can only be made by credit card and this will be invoiced automatically. A credit card surcharge is applicable at 2.2% for Mastercard and Visa, and 4% for American Express. The credit card surcharge is subject to GST.
An excess cost applies in the event of an accident or damage to the vehicle. This is the amount you are liable for in the event of damage or loss to the vehicle, and is referred to as your liability. There are different excess cost amounts depending on a) the membership plan you select and b) the vehicle you have rented. All excess levels listed are GST exclusive.
Each month we will send you an email asking for your current odometer reading, please respond back to this email within 48 hours, as failure to do so may result in cancellation of the subscription.
Simply give us a call on 0800 545 000 and we can arrange a replacement vehicle.
If we consider maintenance, servicing or a WOF is required, we will contact you and organise the return the vehicle. We will endeavour to find a similar vehicle as a replacement whilst your car is getting serviced, so you will never be without a car.
Please call us as soon as practicable after becoming aware of the damage on 0800 545 000.
In the event of an accident, you must record the details of all other vehicles that are in any accident in which you are involved, and the name, address and contact telephone number of each driver.
You must not arrange any recovery or repair of the vehicle. You agree to do whatever we reasonably require to help us minimise our loss and/or for us to prosecute any person as a result of the damage.
We have an agreement with First Assistance to provide roadside assistance to any of our vehicles 24 hours a day, 7 days a week. You can call them by calling our toll-free number and select option 3. We will meet the upfront cost of each callout, but we will on-charge this cost to you if the reason for the callout relates a flat tyre or battery, or to something that is your fault (for example, running out of fuel, losing the keys, or locking the keys in the vehicle).
We may choose to give you a replacement vehicle for the remaining Subscription or we may decide in our sole discretion that the Subscription has come to an end as a result of the damage.
You can cancel anytime after your two month minimum booking by giving us a call. As the first two month payment is taken at the time of booking, you will not be refunded this amount if you decide to cancel within the first two months.
Easy to find the reception and finish the simple procedure. Really passionate girl at the reception! The whole trip is very amazing and perfect. Nice highlander with free gps, clean one , new car with only round 20,000km. It has large space to accommodate 4 large luggages. Also the price is also tempting when comparing to other rental companies! In all, recommend!Ryan Zhao
5,000 + reviews