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Related Information

• How do I book a rental car with Ezi Car Rental?

  The fastest and easiest way to book is on our website.

  If you prefer, you can email us your booking information at [email protected]

  If you want to talk to someone, you can call us toll free on:

  • 0800 545 000 from New Zealand
  • 1800 129 102 from Australia
  • +64 9 254 4397 from any other international country

• What is the age/condition of Ezi Car Rental cars?

  We have a a large fleet of rental cars with mostly latest model 2019-2020 vehicles.

  Ezi Car Rental’s small and medium cars offer great value for money for travelers who are budget conscious, but still want a comfortable, late model vehicle with all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers, two drivers included in the base hire cost, and unrivaled depot locations.

  You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.

• Am I covered in the unlikely event of a breakdown?

  Should you encounter any problems during your hire with us, please call us first on

  0800 545 000 (free from a public telephone).

  Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.

  All our rates include: 24 hour First Assistance.

  Mechanical problems

  All mechanical breakdowns are covered by First Assistance. This includes engine faults, cooling systems, electrical faults and vehicle recovery.

  Non-Mechanical/Driver at fault

  All call outs diagnosed as a non-mechanical breakdown at the time of the initial call, will incur a call out fee.

  This includes flat batteries (caused by accessories left on such as lights and doors not closed), wheels and tyres, lost keys, if you get locked out of your car or run out of fuel.

• What accessories are available from Ezi Car Rental ?

  The following accessories or extras are available and can either be pre-booked online or purchased at pick up:

  • Baby and booster seats
  • GPS navigation
  • Ski racks (selected locations)
  • Snow chains (selected locations)

• How do I pay for my rental car?

  When booking with Ezi Car Rental, you don’t have to pay anything up front. However please give us a call or email us if you’d like to do so.

  Please note that we do NOT accept Cash as a form of payment.

  We accept:

  • Visa
  • Mastercard
  • American Express
  • Credit cards
  • Debit cards

  These cards must show the main driver's name, signature and card number, with the applicable logo. Cash, prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes. 

  A credit card transaction fee of 2.2% for Mastercard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Ferry fees and the GST on these fees) where a credit card is used for payment.

  A minimum pre-authorisation of $400* is required as security on all Mastercard and Visa debit card payments. All holds on debit cards funds are released upon return of the rental car if no damage or fees are owing on the hire. It can take up to 7 working days for your bank to operate the release. Please note this is a hold on a credit card meaning it doesn't show as a transaction on your statement. 

  *The pre-authorisation may differ depending on vehicle type.

  ** Transfercar payment options and Terms and Conditions differ from Ezi, please see the Transfercar website for more details.

• How do I collect my vehicle?

  Please note that all reservation confirmations contain full vehicle pick up information.

  Click here to find out more about how to collect your Ezi Car Rental vehicle.

• Do I have to rent snow chains in Winter?

  Snow chains can be an absolute essential when traveling in New Zealand during the winter months. As a result of motor vehicles being caught without chains in sudden snowfalls over winter in the Queenstown Lakes District and Milford Sound, a bylaw has been introduced.

  The bylaw states, "At the direction of an enforcement officer or authorised officer, the driver of any vehicle may be required to fit snow chains to such vehicle on any road, and no person shall drive, or direct or allow such vehicle to be driven without such snow chains fitted."

  Please be aware of this bylaw if you are going to be travelling in these areas during the winter period.

  Non-compliance will result in a $150 fine for Queenstown Lakes District and $750 for Milford Sound.

  Snow chains can be added for as little as $10 a day, up to a maximum of $40 per hire.

• How to fit snow chains the easy way

  This video from Cardrona Alpine Resort shows you how to fit them:

• Are there any roads I cannot drive on?

  You can drive Ezi Car Rental cars on any road except:

  • Tasman Valley Road - also known as the Ball Hut access road (Aoraki/Mt Cook)
  • Skippers Canyon Road (Queenstown)
  • Ninety Mile Beach (Northland)
  • Any roads north of Colville on the Coromandel Peninsula

  These roads are not part of normal touring routes and you will not be insured if you drive on these roads, or drive on any beaches or take part in any off road driving at any time during your hire.