07/03/21 - Please check our Covid-19 page for all the updated details on the recent Alert Levels changes across New Zealand. Covid-19 Update
  1. Home
  2. Support & Services
  3. Coronavirus Update

Coronavirus Update

Latest update to our customers regarding COVID-19.




Auckland has been moved to Alert Level 2 from 07/03/21 - 13/03/21. Our Auckland Airport and Auckland City branches are both open and back to normal operating hours - see our Locations pages for more detail.

New bookings can be made from both our Auckland branches, so please book as per normal on our website or contact our friendly Reservations Team on 0800 545 000

The Reservations and Customer Service hours are now from 7:00am to 6:00pm on weekdays, and from 8:00am - 6:00pm on weekends.

Please note we ask you to maintain the social distancing requirements at the branches, follow our signage when queuing and adhere to all Government hygiene requirements including the use of masks, social distancing and good hand hygiene.


Please see below for an update for the rest of our New Zealand branches (Wellington, Queenstown, Christchurch and Dunedin) who move to Alert Level 1 over this same time period.

Our non-Auckland branches will be operating out of their normal locations in the airport terminals (Wellington, Dunedin, Queenstown and Christchurch) and the branch hours will remain the same (see the Locations pages here).


Additional Cleaning and Sanitisation Information

We are very proud of our cleaning processes at Ezi Car Rental but during this time we have put in place additional cleanliness procedures across our network. This includes increased sanitisation of all rental vehicles, with a particular focus on the sanitisation of keys, steering wheels and other highly utilised areas of the vehicle.

All Ezi Branch staff are also adhering to the Ministry of Health’s guidelines regarding hygiene advice and social distancing measures.

See here for more information.


Definitely can recommend this car rental. Everything was quick, smooth, the provided car was exactly as promised during the booking and there were no unexpected charges. Online communication was perfect: Ezi contacted me in advance to make sure I have everything in place for my trip and also I was able to alter my booking without any problems.

Alexander Kolesnikov
  • Excellent


    10,000+ ratings

  • 4.7

    5,000 + reviews