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Coronavirus Update

Latest update to our customers regarding COVID-19


Auckland has been moved to Alert Level 1 from 12pm on 12/03/21.

Our Auckland Airport and Auckland City branches are both open and back to normal operating hours - see our Locations pages for more detail.

New bookings can be made from both our Auckland branches, so please book as per normal on our website or contact our friendly Reservations Team on 0800 545 000


The rest of our New Zealand branches (Wellington, Queenstown, Christchurch and Dunedin) will continue to operate in Alert Level 1.

Our non-Auckland branches will be operating out of their normal locations in the airport terminals (Wellington, Dunedin, Queenstown and Christchurch) and the branch hours will remain the same (see the Locations pages here).

The Reservations and Customer Service hours are now from 7:00am to 6:00pm on weekdays, and from 8:00am - 6:00pm on weekends.

Please note we ask you to maintain the social distancing requirements at the branches, follow our signage when queuing and adhere to all Government hygiene requirements including the use of masks, social distancing and good hand hygiene.


Additional Cleaning and Sanitisation Information

We are very proud of our cleaning processes at Ezi Car Rental but during this time we have put in place additional cleanliness procedures across our network. This includes increased sanitisation of all rental vehicles, with a particular focus on the sanitisation of keys, steering wheels and other highly utilised areas of the vehicle.

All Ezi Branch staff are also adhering to the Ministry of Health’s guidelines regarding hygiene advice and social distancing measures.

See here for more information.


Very pleased with the friendly service! We picked up the car from Auckland City and dropped the car off at the airport prior departing for Oz. When we dropped the car off we were asked if we filled the car up with petrol, which we didn't. The very friendly lady drove us to the petrol station so we could fill up and then dropped us off to the airport!!!! Nice touch!

Tony MacDonald
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