Terms and Conditions

Ezi Car Rental provides some of the lowest car hire rates in the country. NZ owned and operated, here are our rental terms and conditions. (View PDF of our Rental Agreement)


Our rates are based on 24 hour periods, i.e. 10:00hrs pickup Thursday to 10:00hrs return Friday is 1 day but 14:00hrs return Friday would be 2 days.


All drivers should hold a full driver’?s licence and be over the age of 21. A current acceptable overseas, New Zealand or International licence is required from all intending drivers. At the Manager’?s discretion, a holder of a licence for less than three years is acceptable but may incur a higher insurance excess.


Please note that a credit card or visa debit card is required to hire with us. The applicable excess amount for your hire will be held as an authorisation on your card as security, and released at the end of your hire. We do not accept cash for the bond security.


Ezi Car Rental’s daily rental rates include comprehensive standard cover with an excess liability of between NZ$2,000 – NZ$3,500 depending on the category of vehicle rented. You can reduce your liability by purchasing and an optional cover which reduces your insurance excess to between NZ$250 – NZ$350 depending on the category of vehicle rented. Ezi Car Rental does offer a stress-free cover for an additional daily fee to reduce your insurance excess liability to $0 NIL in the event of an accident. You will find all the fees and excesses on our Quote & Booking page.


All prices quoted are in New Zealand dollars and final amounts include Goods and Services Tax (GST). Full payment is required when collecting your vehicle.


We keep it ezi for you. There is no cancellation fee. If you wish to cancel your booking please let us know. You can cancel your booking online by clicking on “Manage a booking” section or you can phone us or email us on [email protected].


All our cars are covered 24 hours a day by the AA Roadside Assistance service.


One way hire fees apply for rental car hires picking up and returning at different branches. Applicable one-way fees will be included in our online quotes.


All hires are 24 hours duration. Payment is made at the commencement of hire by credit or debit card or cash. After hours returns are by prior arrangement only, and will incur an airport parking /recovery fee. Please contact us if you wish to extend any hire, and we will do our upmost to oblige, subject to availability.


In the event that the hirer cancels or voids the agreement, or returns the vehicle earlier than stated in the rental contract, no refund applies. Vehicle hire charges are non-refundable and non-transferable.


Goods and Services Tax (GST) (15%) is included in all daily car hire prices.


In the event that the hirer returns the vehicle with an empty tank of gas, or less than the level it was hired out on, the cost of the petrol plus an administration fee will be charged to the hirer’?s credit card to recover these costs.


Child seats are now compulsory in New Zealand for every child under 8 years of age and may be hired from our branches. Please order at time of reservation stating age of child so the correct size may be booked. Please note we do not hire baby capsules for infants under the age of 6 months. We recommend that you bring your own baby capsule with you when travelling.

* Conditions and charges subject to change at any time without notice. Conditions in final rental agreement as signed at vehicle collection surpass these. 

Terms and Conditions was last modified: February 8th, 2017 by carcloud