This is where you will find all the important information that you need to know after you have picked up your Ezi rental car.

General Enquiries

On the road enquiries

  • How do I open/close the boot of the Toyota Highlander?

    On the boot of the vehicle, you will find a small black button above the Toyota symbol.

    If you have pushed this button, it opens the window on the boot, and will stop you from being able to open/close the boot until you have shut this window.

    There is also a reset button inside the glovebox of the vehicle to reset the boot if needed.Following link for reference:

  • I have gotten a flat tyre/punctured tyre, what should I do?

    The tyre will need to be changed to the spare. If you are unable to change this yourself, you can call through to AA Roadside Assistance who can send someone out to help you – 0800 545 000 and select option two. Please note a call out fee would apply if you require roadside assistance.

    Once you have changed the tyre to the spare, please give our team a call on 0800 545 000 to report this, and they will be able to provide you with the next steps.

  • A stone chip has appeared, or a chip has now cracked, what do I need to do?

    Please call our team on 0800 545 000 to report this.

    We will organise to have the windscreen repaired upon return of the vehicle.

  • How does the electronic handbrake work?

    Below the gear stick, there will be a button with the letter “P” in a circle.

    You would lift it to turn the handbrake on, and to release it you put your foot on the brake and push down.

  • How do I lock the car?

    Some vehicles have a feature where if the key is close-by, it will automatically unlock the car for convenience.

    If you are wanting double check if the vehicle is locked, you may wish to lock the car and hand the keys to one of your passengers and have them walk a fair distance away from where you have parked. You will then find that the vehicle will remain locked.

  • The vehicle is not starting, what should I do?

    The battery may be flat. You can call through to AA Roadside Assistance (0800 545 000 option 2), who can send someone out to check the battery and get the vehicle started. Please note a call out fee would apply.

    If the vehicle is not starting due to another issue, AA Roadside Assistance would be able to check over the vehicle for you.

  • What should I do if the key fob wont unlock the car?

    A flat battery in the key fob is most commonly the reason for a failure to send signals to the keyless entry system. Use the provided key embedded in the fob to unlock the door.

    A new battery can be purchased to replace the battery in the fob – please contact our team on 0800 545 000 for more details.

  • A service warning light has appeared, what should I do?

    This signifies that the vehicle would need be serviced soon. Please take note of the mileage of the vehicle and give our team a call on 0800 545 000 to notify them.

    Depending on how long you have the vehicle for, you may be asked to come in and swap the vehicle depending on the mileage so that we can get the vehicle serviced.

  • The steering wheel is locked, what should I do?

    If you have a keyless vehicle, you would need to wiggle the steering wheel with a significant force by turning it to the side. While doing this, you need to push the start-stop button simultaneously.

    If the vehicle is not keyless, you would need to put the key into the ignition and start wiggling the steering wheel back and forth.

    You would need to have your foot on the brake and make sure the car is in park.

Vehicle Features