Should you encounter any problems during your hire with us, please call us on:
In the event of any accident, please ensure that you, your passengers, and any others involved are safe. If not call Emergency Services on
Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.
All mechanical breakdowns are covered by our Ezi Car Roadside Assistance program, these include:
For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate. We also offer a Roadside Assistance Cover which will waive this call out fee. The non-mechanical breakdowns include but are not limited to:
In case of Emergency please call 111 for Fire, Police and Ambulance.
Here are actions you can take to make things go smoothly and facilitate the claims process.
Getting upset only makes a bad situation more difficult. Maintain your composure even if the other person doesn't.
Even if the accident is minor call. Notify them of injuries so that they can call for medical assistance.
Unless they are in immediate danger.
Don't move your vehicle unless it obstructs traffic or it's necessary to prevent further damage.
Use your cell phone to document the accident scene and damage to all vehicles.
Ask the officer where you can get a copy of the police report.
I don’t see how the ‘big’ car rentals companies can compete with Ezi - they cannot be beaten for price, quality of cars, and customer service. On multiple occassions i have used they are 50% cheaper than the others, yet they are amazing! I will only ever use Ezi car when in new zealand..!Russell King
500 + reviews
5,000 + reviews