In case of Emergency please call 111 for Fire, Police and Ambulance.
For mechanical problems please contact us on 0800 545 000 or +64 9 254 4397
Ezi Car Rental Roadside Assistance
Should you encounter any problems during your hire with us, please call us on:
In the event of any accident, please ensure that you, your passengers, and any others involved are safe. If not call Emergency Services on
![](https://www.ezicarrental.co.nz/media/2022/10/emergency-and-breakdown-1.jpg)
Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.
BREAKDOWNS | |
Mechanical All mechanical breakdowns are covered by our Ezi Car Roadside Assistance program, these include: ◦ Engine Faults ◦ Electrical Faults ◦ Cooling systems ◦ Vehicle Recovery | Non-Mechanical For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate. The non-mechanical breakdowns include but are not limited to: ◦ Flat batteries ◦ “Won’t start” ◦ Wheels and tyres ◦ Keys locked in vehicles ◦ Out of fuel |
Emergency
In case of Emergency please call 111 for Fire, Police and Ambulance.
Here are actions you can take to make things go smoothly and facilitate the claims process.
1- Stay calm
Getting upset only makes a bad situation more difficult. Maintain your composure even if the other person doesn’t.
2 – Check for injuries and call the police
Even if the accident is minor call. Notify them of injuries so that they can call for medical assistance.
3 – Don’t move an injured person
Unless they are in immediate danger.
4 – Protect the scene of the accident
Don’t move your vehicle unless it obstructs traffic or it’s necessary to prevent further damage.
5 – Exchange information with the other driver:
- • the license plate number, make, model of other vehicles
- • names & addresses of driver
- • driver’s license number
- • note if driver is different from vehicle owner
- • insurance company information
- • name and address of witnesses
6 – Take photos
Use your cell phone to document the accident scene and damage to all vehicles.
7 – Get a copy of the police report
Ask the officer where you can get a copy of the police report.