Emergency & Breakdown

Ezi Car Rental Roadside Assistance

Should you encounter any problems during your hire with us, please call us on:

In the event of any accident, please ensure that you, your passengers, and any others involved are safe. If not call Emergency Services on

111

Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.

Breakdowns

Mechanical
All mechanical breakdowns are covered by our Ezi Car Roadside Assistance program, these include:
- Engine Faults
- Electrical Faults
- Cooling systems
- Vehicle Recovery
Non-Mechanical
For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate. We also offer a Roadside Assistance Cover which will waive this call out fee. The non-mechanical breakdowns include but are not limited to:
- Flat batteries
- “Won't start”
- Wheels and tyres
- Keys locked in vehicles
- Out of fuel (the call-out fee is waived with our Roadside Assistance Cover, however, the cost for fuel still applies)

Emergency

In case of Emergency please call 111 for Fire, Police and Ambulance.

Here are actions you can take to make things go smoothly and facilitate the claims process.

1- Stay calm

Getting upset only makes a bad situation more difficult. Maintain your composure even if the other person doesn't.

2 - Check for injuries and call the police

Even if the accident is minor call. Notify them of injuries so that they can call for medical assistance.

3 - Don't move an injured person

Unless they are in immediate danger.

4 - Protect the scene of the accident

Don't move your vehicle unless it obstructs traffic or it's necessary to prevent further damage.

5 - Exchange information with the other driver:

the license plate number, make, model of other vehicles
names & addresses of driver
driver's license number
note if driver is different from vehicle owner
insurance company information
name and address of witnesses

6 - Take photos

Use your cell phone to document the accident scene and damage to all vehicles.

7 - Get a copy of the police report

Ask the officer where you can get a copy of the police report.

If you hit an object or unattended vehicle, try to find the owner - if you can't, leave a note with our details.

We are always here to help

Contact Us

You want to talk to someone? Get the right help and advice from our customer service team.

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We aim to keep the car rental process uncomplicated

After NONE of the more common car rental places in Queenstown town could rent us a car, we went to Ezi Car who helped us immediately, were friendly and efficient. Prices are excellent for a new low mileage car. Will only rent from Ezi Car from now on. HIGHLY RECOMMEND!
Nicole Rowe

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