Should you encounter any problems during your hire with us, please call us on:
In the event of any accident, please ensure that you, your passengers, and any others involved are safe. If not call Emergency Services on
Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.
All mechanical breakdowns are covered by our Ezi Car Roadside Assistance program, these include:
For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate. We also offer a Roadside Assistance Cover which will waive this call out fee. The non-mechanical breakdowns include but are not limited to:
In case of Emergency please call 111 for Fire, Police and Ambulance.
Here are actions you can take to make things go smoothly and facilitate the claims process.
Getting upset only makes a bad situation more difficult. Maintain your composure even if the other person doesn't.
Even if the accident is minor call. Notify them of injuries so that they can call for medical assistance.
Unless they are in immediate danger.
Don't move your vehicle unless it obstructs traffic or it's necessary to prevent further damage.
Use your cell phone to document the accident scene and damage to all vehicles.
Ask the officer where you can get a copy of the police report.
We were picked up promptly from the terminal at Auckland airport and taken to the dept to collect our car. We were dealt with efficiently and friendly by the receptionist and within no time at all we were in our way. The car was very clean and in good condition. On our return again we were dealt with by the staff in a friendly and professional manner. I would definitely book with Ezi Car again.Brian Bradford
500 + reviews
5,000 + reviews