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Emergency & Breakdown

For mechanical problems including steering, braking, power failure or safety issues please contact AA Roadside Assistance.

AA Roadside Assistance

Ezi Car Rental has you fully covered through our partnership with the Automobile Association (AA) Roadside Assistance Service which is available throughout New Zealand.

Should you encounter any problems during your hire with us, please phone the AA tollfree on:

0800 734 543 (free from a public telephone) or *222 from your mobile.

Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.

In Our rates include: 24 hour AA Roadside Assistance.

Mechanical breakdowns

All mechanical breakdowns are covered by the rental company’s relevant Roadside Assistance program, these include:

  • Engine Faults
  • Electrical Faults
  • Cooling systems
  • Vehicle Recovery


For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate of a minimum of $65.00 (GST inclusive) and include but are not limited to:

  • Flat batteries
  • “Wont’ start”
  • Wheels and Tyres
  • Lockout / lost keys
  • Out of Fuel

In case of Emergency

Please call 111 for Fire, Police and Ambulance.

At the scene

If you are involved in an accident, here are some important things to remember:

  1. Stay Calm
  2. If anyone is injured, attend to them first
  3. If someone is injured or if livestock are involved, you must contact the police within 24 hours
  4. Warn approaching drivers of the accident
  5. If your vehicle needs repairs or towing, call us on our free calling number


Please notify our office of all accidents. If the vehicle is not drivable call us immediately.

For minor accidents please call our office as soon as convenient.


Great services from the reception. Car is exactly what I booked for. I will definitely use Ezi Car Rental again when I visit New Zealand again.

Jeffrey Chai Indonesia
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