Operating under Orange Traffic Light: Ezi Car Rental are pleased to be open and provide a rental car service for all New Zealanders and our returning International visitors. See our updated Covid-19 webpage for all details and information on booking from all our 24 branches. Coronavirus Update
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  3. Emergency & Breakdown

Emergency & Breakdown

In case of Emergency please call 111 for Fire, Police and Ambulance.

For mechanical problems please contact us on 0800 545 000 or +64 9 254 4397

Ezi Car Rental Roadside Assistance

Should you encounter any problems during your hire with us, please call us on:

0800 545 000
+64 9 254 4397

In the event of any accident, please ensure that you, your passengers, and any others involved are safe. If not call Emergency Services on


Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.


  • Mechanical

    All mechanical breakdowns are covered by our Ezi Car Roadside Assistance program, these include:

    • Engine Faults
    • Electrical Faults
    • Cooling systems
    • Vehicle Recovery
  • Non-Mechanical

    For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate. We also offer a Roadside Assistance Cover which will waive this call out fee. The non-mechanical breakdowns include but are not limited to:

    • Flat batteries
    • “Won't start”
    • Wheels and tyres
    • Keys locked in vehicles 
    • Out of fuel (the call-out fee is waived with our Roadside Assistance Cover, however, the cost for fuel still applies)


In case of Emergency please call 111 for Fire, Police and Ambulance.

Here are actions you can take to make things go smoothly and facilitate the claims process.

1- Stay calm

Getting upset only makes a bad situation more difficult. Maintain your composure even if the other person doesn't.

2 - Check for injuries and call the police

Even if the accident is minor call. Notify them of injuries so that they can call for medical assistance.

3 - Don't move an injured person

Unless they are in immediate danger.

4 - Protect the scene of the accident

Don't move your vehicle unless it obstructs traffic or it's necessary to prevent further damage.

5 - Exchange information with the other driver:

  • the license plate number, make, model of other vehicles
  • names & addresses of driver
  • driver's license number
  • note if driver is different from vehicle owner
  • insurance company information
  • name and address of witnesses

6 - Take photos

Use your cell phone to document the accident scene and damage to all vehicles.

7 - Get a copy of the police report

Ask the officer where you can get a copy of the police report.

If you hit an object or unattended vehicle, try to find the owner - if you can't, leave a note with our details.




Very pleased with the friendly service! We picked up the car from Auckland City and dropped the car off at the airport prior departing for Oz. When we dropped the car off we were asked if we filled the car up with petrol, which we didn't. The very friendly lady drove us to the petrol station so we could fill up and then dropped us off to the airport!!!! Nice touch!

Tony MacDonald
  • Excellent


    10,000+ ratings

  • 4.7

    5,000 + reviews