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Frequently Asked Questions

This is where you will find important information you need to know when hiring a rental car with Ezi Car Rental.

  • How do I book a rental car with Ezi Car Rental?

    The fastest and easiest way to book is on our website.

    If you prefer, you can e-mail us your booking information at [email protected]

    If you want to talk to someone, you can call us toll free on:

    • 0800 545 000 from New Zealand
    • 1800 129 102 from Australia
    • +64 9 254 4397 from any other international country
  • Are Ezi Car Rental’s prices all inclusive?

    Ezi Car Rental has no hidden fees.

    Our prices are in New Zealand dollars (NZD) and include Goods and Services Tax (GST) at 15%, unlimited kilometres and standard third party and public liability cover.

  • How do I collect my vehicle?

    Please note that all reservation confirmations contain full vehicle pick up information.

    Click here to find out more about how to collect your Ezi Car Rental vehicle.

  • What is Ezi Car Rental’s cancellation policy?

    We keep it easy for you. There is no cancellation fee.

    If you wish to cancel your booking please let us know.

    You can cancel your booking:

  • How different is driving in New Zealand?

    Driving in New Zealand can be quite different to driving in your home country.

    We work in association with the Safer Journeys programme to make our roads safer and we encourage you to take the time to read the useful information on the Drive Safe website.

    Test your knowledge on the FREE “NZ Driving Quiz” app available on the App store and on Android.

  • What accessories are available from Ezi Car Rental ?

    The following accessories or extras are available and can either be pre-booked online or purchased at pick up :

    • Baby and booster seats
    • GPS navigation
    • Ski racks (selected location)
    • Snow chains (selected location)
  • Am I covered in the unlikely event of a breakdown?

    Ezi Car Rental has you fully covered through our partnership with the First Assistance which is available throughout New Zealand.

    Should you encounter any problems during your hire with us, please call us first on

    0800 545 000 (free from a public telephone).

    Ezi Car Rental can provide you with all the help and assistance you need if anything should go wrong while out on the road.

    All our rates include: 24 hour First Assistance.

    Mechanical problems

    All mechanical breakdowns are covered by First Assistance. This includes engine faults, cooling systems, electrical faults and vehicle recovery.

    Non-Mechanical/Driver at fault

    All call outs diagnosed as a non-mechanical breakdown at the time of the initial call, will incur a call out fee.

    This includes flat batteries (caused by accessories left on such as lights and doors not closed), wheels and tyres, lost keys, if you get locked out of your car or run out of fuel.

  • Can I request a certain make/model?

    We will note any request for specific vehicle models or body styles and do our best to provide the vehicle you have requested.

    We guarantee makes or models on certain type of vehicles (See Guaranteed Model under vehicle title).

  • How old do I have to be to hire with Ezi Car Rental? Is there a maximum age?

    You can hire a car with Ezi Car Rental if you are at least 20 years of age and you hold a current, valid New Zealand or international drivers licence.

    There is no maximum age to hire with us. As long as you licence is valid!

  • Do I take my rental car on the Interislander ferry?

    Yes. Ezi Car Rental makes crossing the Cook Strait easy! You simply keep the same rental car for your whole hire. You save loads of precious holiday time not having to unpack, swap vehicles, carry your luggage across on the ferry and pick up a new car on the other side!

    With Ezi Car Rental, you simply drive onto the Interislander ferry on one side and drive off once arriving at the other side! You can also include your fully flexible Interislander Ferry tickets with your Ezi Car Rental booking – check our incredible rates here.

  • How do I pay for my rental car?

    When booking with Ezi Car Rental, you don’t have to pay anything up front.

    Please give us a call or email us if you’d like to do so.

    Please note that we do NOT accept Cash as a form of payment.

    We accept:

    • Visa
    • MasterCard
    • American Express
    • Credit cards
    • Debit cards

    These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and Reloadable Debit cards and gift cards, as well as Travel cards are not accepted for securing your booking/security but can be used for payment.

    A card transaction fee of 2.2% for MasterCard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Wharf fees and the GST on these fees) where a credit or debit card is used for payment. The card transaction fee is subject to GST.

  • Is Ezi Car Rental open on public holidays?

    Ezi Car Rental branches Auckland City and Dunedin Airport are open every day except Christmas Day (25 December) and New Years Day (01 January).

    Auckland Airport, Wellington Airport, Christchurch Airport and Queenstown Airport are open 365 days a year.

    View a full list of our branch operating hours.

  • How many drivers can be on the agreement?

    Ezi Car Rental includes 2 named drivers free-of-charge in the base rental car hire cost.

    Additional drivers (from the 3rd driver and above) are an additional cost.

    Extra drivers can be arranged on arrival.

  • How far in advance do I need to book my rental car?

    If you are travelling during the peak travel season in New Zealand (Nov-Apr), we would recommend booking as far in advance as possible to ensure the best rates and choice of vehicles.

    You can however book right up until the day of departure with Ezi Car Rental if it suits, then simply give one of our expert Reservations Team a call on 0800 545 000 and they will let you know what car categories we have available.

    If you prefer to book online, we would recommend booking at least 3-7 days in advance of your planned pick up date during our Winter and Spring seasons, and as soon as possible for Summer bookings.

  • Are there any roads I cannot drive on?

    You can drive Ezi Car Rental cars on any road except:

    • Tasman Valley Road - also known as the Ball Hut access road (Aoraki/Mt Cook)
    • Skippers Canyon Road (Queenstown)
    • Ninety Mile Beach (Northland)
    • Any roads north of Colville on the Coromandel Peninsula

    These roads are not part of normal touring routes and you will not be insured if you drive on these roads, or drive on any beaches or take part in any off road driving at any time during your hire.

     

  • What driving licence do I need to hire with Ezi Car Rental?

    You can drive in New Zealand if (you need to meet all these requirements):

    • you have a current and valid overseas licence and a driver permit, AND
    • your overseas licence is in English, or you have an accurate translation, AND
    • you haven’t been given a disqualification or suspension in New Zealand, AND
    • you came into New Zealand less than 12 months ago, AND
    • you haven’t been granted a New Zealand driver licence since you last entered New Zealand.

    If you don’t meet all of these requirements, you must apply for a New Zealand driver licence to drive in New Zealand.

    The law requires us to sight your licence when you collect your rental car. Restricted licences from either NZ or abroad cannot be accepted.

  • Will my car have a USB / Bluetooth capabilities?

    At Ezi Car Rental we take pride in offering the best value and as part of that proposition all of our new vehicle fleet are of the highest standard and come complete with all the technology modern vehicles contain. All of our new model fleet vehicles have USB and Bluetooth capabilities.

  • Will I get a refund if I return my rental car early?

    Refunds are not given for early returns.

    Your travel insurance provider may cover you if you return your rental car early due to illness or unforeseen changes in your travel plans, so you would need to claim the amount for the unused days from them.

  • What is the age/condition of Ezi Car Rental cars?

    We have a fleet of almost 3,000 rental cars with mostly latest model vehicles.

    Ezi Car Rental’s small and medium cars offer great value for money for travelers who are budget conscious, but still want a comfortable, late model vehicle with all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers, two drivers included in the base hire cost, and unrivaled depot locations.

    You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.

  • Do I have to rent snow chains in Winter?

    Snow chains can be an absolute essential when traveling in New Zealand during the winter months. As a result of motor vehicles being caught without chains in sudden snowfalls over winter in the Queenstown Lakes District and Milford Sound, a bylaw has been introduced.

    The bylaw states, "At the direction of an enforcement officer or authorised officer, the driver of any vehicle may be required to fit snow chains to such vehicle on any road, and no person shall drive, or direct or allow such vehicle to be driven without such snow chains fitted."

    Please be aware of this bylaw if you are going to be travelling in these areas during the winter period.

    Non-compliance will result in a $150 fine for Queenstown Lakes District and $750 for Milford Sound.

    Snow chains can be added for as little as $10 a day, up to a maximum of $40 per hire.

  • How to fit snow chains the easy way

    This video from Cardrona Alpine Resort shows you how to fit them:

PERFECT!! Great staff and so so helpful and friendly, Car was perfect. Pick up and drop off shuttle easy to use/spot and very fast. I would highly recommend this company and have used a few different ones in NZ but this is by far the best with the best staff, Especially the lovely ladies on the front counter. Great staff makes the world of difference.

Vicki Lim
  • Excellent

    8.8/10

    10,000 + ratings

  • 4.6

    5000 reviews