Important information regarding your Ezi booking during the four week lockdown period Coronavirus Update
Pick up
Pick up location is required.
Please select a date in the future.
Please select a time in the future.
Please select a return date after the pick up date
Please select a return time after the pick up time

Got a promo code?

  1. Home
  2. Support & Services
  3. Covers & Insurance

Covers & Insurance

Fully comprehensive third-party and public liability cover is included in your car rental rate with Ezi Car Rental.

Fully comprehensive third-party and public liability cover is included in your car rental rate with Ezi Car Rental.

An excess applies in the event of an accident or damage to the vehicle. This is the amount you are liable for in the event of damage or loss to the vehicle, and is referred to as your liability.

Please note all hirers must have a credit card or debit card, the details of which we will hold as a bond security for the excess during your hire. In every case the applicable excess amount for your hire will be held as an authorisation on your card, and will be released at the end of your hire. We do not accept cash for the bond.

If you have purchased our Ezi Premium (no excess cover) option, we reserve the right to hold a NZ$150 security deposit will be held against your debit card for the duration of your hire for any incidentals. All holds on debit cards funds are automatically released upon return of the rental car if no damage or fees are owing on the hire.

Covers & insurance quick tips

  • Compulsory cover

    In New Zealand there is no such thing as compulsory cover (even third party) so you can lose money as a result of someone else’s poor driving.

  • Personal loss and injury

    We do not offer insurance for personal loss, ie. theft of personal items or personal injury. In New Zealand treatment for personal injury is covered by the Government’s Accident Compensation scheme.

  • Glass Cover

    Glass damage including stone chips is already included in our Ezi Premium cover option.

  • Minimum age required

    Driver must be over 20 to book a car with us. Please remember that all drivers must have a current full driver licence at all times. If your licence is not in English, you must carry an official English translation or International Driver Permit (IDP) together with your original licence. 

Frequently asked questions about covers & insurance

  • Travel Insurance

    If you have already purchased your own travel insurance covering rental car hire, we recommend that you check your travel insurance policy carefully.

    Some insurers require you to take the excess reduction (“Reduced liability” above) and some policies may not cover you if you drive your rental car on unsealed roads.

    In the event of damage to your rental car we will charge your credit card with the applicable excess for your hire, and you would then need to lodge a claim with your travel insurer to claim the excess back on your return home.

    The same applies if you have purchased travel insurance from your travel agent.

    The applicable excess on your hire with us will be charged, and you would need to claim this charge back from your agent’s travel insurance provider on your return home.

  • Are there any cover exclusions?

    Yes there are times when you won’t be covered by our insurance. They include:

    • When you drive your rental car on Ball Hut Road (Mount Cook), Skipper Road (Queenstown), 90 Mile Beach (Northland) and State Highway 38 Lake Waikaremoana, or any other ‘off-road’ driving. These roads are not part of normal touring routes.
    • Any off-road driving on beaches or off public roads.
    • Damaging the rental car purposely.
    • Driving recklessly, while intoxicated or in a rally or other competition.
    • Allowing unauthorised drivers to use the rental car.
    • Driving beyond the agreed return time.

    If you choose to tow any item using the Toyota Hilux with towbar, please note in case of an incident/accident, you are liable for any damage occurring to your trailer and load.

    This information should be used as a guide only. You will be required to sign a car rental agreement when you collect your rental vehicle.

  • What are your standard cover excess levels?

    Insurance excess applies with standard cover as follows.

    • Toyota Yaris*, Toyota Corolla* and Toyota Camry* – NZ$2,500
    • Toyota RAV4 - 2WD and Toyota RAV4 - AWD* – NZ$3,000
    • Toyota Highlander*, Toyota Hilux*, Toyota Fortuner*, Toyota Prado* and Kia Carnival* – NZ$3,500
    • Hyundai iMax* and Toyota Hiace* – NZ$4,000

    *or vehicles in the same category

  • How much will it cost to add Ezi Plus or Ezi Premium cover to my booking?

    You can opt to waive or reduce your cover excess on your hire by purchasing our additional Ezi Plus or Ezi Premium cover with your car hire. Our Ezi Premium option includes glass cover so you will be covered in the event of a stone chip or glass damage during your hire as well as accident damage to the vehicle. Ezi Plus and Ezi Premium daily rates start from just NZ$18 per day and reduce your liability for the vehicle during the hire down to either a zero excess with Ezi Premium or a substantially reduced excess with Ezi Plus.

    Our prices are shown as additional options in all rental vehicle quotations we provide.

    You can add your preferred coverage directly when making an online booking, or contact us or even enquire at our branches when picking up your rental car.

    Click here to read our full rental car agreement.

We shopped around for best deal, we wanted a rental vehicle for 17 days, to travel the South Island. Ezi came through cheapest. We had a 2019 model RAV4, excellent condition, it was comfortable for 3 travellers. Easy online booking service; Ezi offers value for money...

Sheryl Edlin
  • Excellent


    10,000 + ratings

  • 4.7

    5,000 + reviews