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Terms & Conditions

Ezi Car Rental aims to keep the car rental process uncomplicated. Please see below for our Rental Agreement Terms and Conditions.

Rental Agreement Terms and Conditions

1. General

  • 1.1 this Agreement consists of these Terms and Conditions and the Details set out on  the front page of this documents (such as your name, address, details of your driver’s licence, details  of  the  vehicle,  the  amount  of  your  Excess,  additional  insurance  exclusions and  the dates of the Rental);
  • 1.2 we agree to hire one of our vehicles to you for the period of the Rental, and you agree to comply with these Terms and Conditions. Please note that all of our charges include GST;
  • 1.3 this Agreement is governed only by New Zealand law.

2. We agree to:

  • 2.1 hire the vehicle described in the Details to you for the Rental;
  • 2.2 make sure that the vehicle is legal to use in New Zealand;
  • 2.3 insure the vehicle, unless otherwise stated and signed by you; and
  • 2.4 explain any extra charges that will or might apply – we call these Additional Charges.

3. We may:

  • 3.1 allow other Authorised Drivers to drive the vehicle, at our discretion; however, you remain liable for the performance of your obligations and the act and omissions of any Authorised Driver under this Agreement;
  • 3.2 take the vehicle off you if you breach this Agreement, and you must pay all the costs that we incur to recover the vehicle;
  • 3.3 cancel the Agreement at any time if, in our opinion, you or your driving creates a real risk of danger to other people or property, and you must pay all the costs that we incur to recover the vehicle; and
  • 3.4 recover any costs from you that we incur to recover any money that you owe to us.

4. You agree to:

  • 4.1 keep a copy of this Agreement in the vehicle during the Rental and show it to a Police officer, if asked;
  • 4.2 make sure that you or an Authorised Driver are the only people who drive the vehicle;
  • 4.3 pay us the total amount that you owe us, including:
    • (a) the daily rate for the agreed number of hire days;
    • (b) a premium location fee (only from some locations);
    • (c) any extras you have requested when you pick-up the vehicle (a GPS, child seat or ski racks, for example);
    • (d) any Additional Charges, including:
      • (i) any cost for a one-way hire;
      • (ii) the cost of a late return;
      • (iii) administration fees;
      • (iv) the cost to fill the vehicle with fuel (unless you purchased Pre-paid Fuel when you collected the vehicle);
      • (v) costs to clean the vehicle (if necessary);
      • (vi) the costs to return the vehicle to the condition it was in when we hired it to you (if necessary), to the amount of the Excess;
      • (vii) a credit card surcharge of 2.2% for Mastercard and Visa, and 4% for American Express, on all transactions where a credit card or a debit card is used for payment. The credit card surcharge is subject to GST; and
      • (viii) the cost of all road tolls, parking tickets or driving offence fines incurred during the Rental, and
      • (ix) the replacement costs (at current retail replacement value) of any damaged, lost or missing accessories (including GPS) or keys, and you authorise us to deduct all such charges from the credit or debit card you have provided to us.
  • 4.4 place a NZD$400 pre-authorisation on your credit or debit card at the start of the rental, in the amount of the Excess, as security for any amounts that may become owing to us under this Agreement (including any Additional Charges). At the end of the hire, once final charges have been calculated, any unused portion of the pre-authorisation will be released to you by your bank. If the final charges exceed the amount of the pre-authorisation, you will owe us the shortfall and authorise use to deduct all such charges from the credit or debit card you have provided to us. Please note that the pre-authorisation may take up to 4 – 7 business days to be released by your bank;
  • 4.5 return the vehicle to the agreed rental location at or before the expiry of the period of the Rental as described in the Details;
  • 4.6 look after our vehicle and make sure it is kept safe and secure at all times;
  • 4.7 ensure that all reasonable care of accessories (including GPS) and keys is taken at all times;
  • 4.8 immediately stop driving the vehicle, turn it off, and contact us if a warning light or ‘check engine’ light comes on; and
  • 4.9 ask us if you would like to change your vehicle return date, time, or place – we will do what we can to accommodate your amendments but this may mean Additional Charges for you;
  • 4.10 the quoted rate is valid for 30 days after your booked returned date. Any extension going beyond will be re-quoted and a new rental agreement will take place.

5. You must not:

  • 5.1 use the vehicle, or allow it to be used:
    • (a) outside of your authority;
    • (b) by any person if that person is under the influence of alcohol or any drug, including a prescribed medicine;
    • (c) in a race, a speed test, a rally or any other type of contest;
    • (d) contrary to any New Zealand law or bylaw;
    • (e) to transport more than the number of passengers for which the vehicle is certified, or to carry a larger load than that which the vehicle is authorised to carry;
    • (f) by any person who does not hold a current driver’s licence appropriate for the vehicle;
    • (g) for any form of hire or reward;
    • (h) to push or tow any other vehicle, unless the vehicle has a towbar in which case you have permission to tow provided:
      • (i) the item being towed is in a safe and roadworthy condition, complies with all relevant laws and regulations and the load is properly secured; and
      • (ii) the weight and dimensions of the item being towed do not exceed the specified capacity of the vehicle (refer to the vehicle capacity guide at www.ezicarrental.co.nz/support-services/towbars; or
  •          (i) to transport any animal (other than a ‘disability assist dog’ for the purposes of the Dog Control Act 1996);
  • 5.2 deliberately or recklessly damage or cause loss to the vehicle;
  • 5.3 use incorrect fuel in the vehicle;
  • 5.4 smoke in the vehicle, or allow any other person to smoke in the vehicle; and
  • 5.5 use the vehicle in any of the following places:
    • (a) anywhere that is not officially designated as a road;
    • (b) any non-commercial ski field road;
    • (c) any beach including Ninety Mile Beach, Northland;
    • (d) Tasman Valley Road (also known as the Ball Hut access road) at Aoraki Mt Cook;
    • (e) any roads north of Colville on the Coromandel Peninsula; and
    • (f) Skippers Canyon Road, Queenstown

6. If you commit an offence during the Rental:

  • 6.1 you will be liable for the fines and costs for any:
    • (a) speeding, parking, other traffic infringements or toll offences;
    • (b) failure to comply with traffic signs or signals; and
    • (c) ‘freedom camping’ offences under the Freedom Camping Act 2011 (such as freedom camping in breach of local bylaws, illegally disposing of rubbish and failing to leave an area when legally required).
  • 6.2 if an offence is committed during the Rental;
    • (a) you will be liable for the costs related to that offence, whether or not you were the driver at the time;
    • (b) within five working days of us receiving the notice of the offence (the Notice), we will transfer liability for the Notice to you by passing on your details to the relevant authority for such notices to be directed to you
    • (c) you have a right to challenge, complain about, query or object to any ticket directly to the organisation that has issued it (the Police if is a speeding ticket, for example, or a tolling authority if it is an unpaid road toll); and
    • (d) you have a right to ask for a court hearing in connection with any ticket (but you must ask for this within 56 days of the ticket being issued, or within 28 days of the reminder notice).
  • 6.3 if we receive a fine or infringement related to your rental, we will automatically deduct a $30 Infringement Administration fee from your credit or debit card. We will then proceed to transfer liability into the contract holders name;
  • 6.4 in the event that we are unable to transfer liability for the Notice to you by passing on your details to the relevant authority, we will charge your credit or debit card for the total amount of the fine or infringement as well as the $30 Infringement Administration fee, and we will pay this to the appropriate authority as soon as we can;
  • 6.5 we have the right to pass the details of any vehicle-related offence to a relevant authority, or to a debt collection agency, if we consider it is necessary; and
  • 6.6 by signing this Agreement, you agree that we have made you aware of your rights and obligations in relation to any Notice ticket for which you may be liable.

7. In the event of damage to the vehicle:

  • 7.1 you must record the details of all other vehicles that are in any accident in which you are involved, and the name, address and contact telephone number of each driver;
  • 7.2 you must not arrange any recovery or repair of the vehicle, and you must tell us as soon as possible of the damage. You agree to do whatever we reasonably require to help us minimize our loss and/or for us to prosecute any person as a result of the damage;
  • 7.3 we have an agreement with AA to provide roadside assistance to any of our vehicles 24 hours a day, 7 days a week. You can call them by calling our toll-free number and select option 3. You will be required to meet the upfront cost of each callout, if the reason for the callout relates to something that is your fault (for example, running out of fuel, losing the keys, locking the keys in the vehicle, or if a tyre on the vehicle needs to be changed due to a puncture). If the callout refers to mechanical breakdowns, we will refund the callout cost to you.
  • 7.4 we may choose to give you a replacement vehicle for the remaining Rental or we may decide in our sole discretion that the Rental has come to an end as a result of the damage;
  • 7.5 we will not be responsible for any costs you incur as a result of any accident, or damage to the vehicle.
  • 7.6 if there is damage to the vehicle:
    • (a) you must pay us the applicable Excess once the Rental is closed;
    • (b) we will get a quote to have our vehicle repaired;
    • (c) if the repair cost is lower than the Excess you have paid, we will refund the difference to you, minus a Damage Administration fee of no more than $140 + GST; and
    • (d) if you allege that a third party caused the damage and the third party is able to be identified, we will pursue them through our insurance company. If the third party accepts liability, the total Excess will be refunded to you.
  • 7.7 you will not have the benefit of the damage cover described in clause in Clause 7.6, and will be liable to us (or our insurance company, if applicable) or loss or damage the vehicle up to $50,000 and all third party loss, together with related charges and fees, if a breach of Clause 5 has occurred and caused or materially contributed to the vehicle stolen or damage to the vehicle and/or the third party loss.

8. Insurance

  • 8.1 unless a breach of Clause 5 has occurred and subject to any exclusions stated in the Details, you are:
    • (a) indemnified in respect of any liability you might have to us in respect of:
           (i) the vehicle stolen or damage to the vehicle or its spare parts; and
           (ii) any consequential loss of revenue or other expenses that we may suffer or incur, including towing and salvage costs associated with the recovery of the vehicle; and
    • (b) indemnified to the extent of $10,000,000 in respect of any liability you might have for damage to any property belonging to any other person arising out of the use of the vehicle.
  • 8.2 Corporate Account Holders may make their own insurance arrangements, but these must be approved by us prior to pick-up of the vehicle. If approved by us, then you are responsible for all losses, costs and damages set out in this Agreement and you accept that Clause 7.6 does not apply to those losses, costs and damages. We do not provide insurance for any trailer or other item towed by the vehicle or the contents of that trailer or other item;
  • 8.3 you may reduce or eliminate the Excess payable by choosing the Ezi Plus or Ezi Premium cover option. The amount of the Excess and the additional daily rate payable depends on the vehicle hired, the location of hire and the time of hire. For full details about these cover options, visit www.ezicarrental.co.nz/support-services/covers-insurance. The amount of your Excess is set out in the Details.

9. Privacy

  • 9.1 we collect and hold personal information about you, including your name, contact details, driver’s licence details, copies of invoices and our written communications with you;
  • 9.2 we use this personal information in connection with providing vehicle rental and related services including damage monitoring, reporting and repair, responding to accidents and other incidents involving the vehicle, processing payments and charges, debt recovery, fraud prevention, insurance claims and credit management, marketing, and the promotion of safe driving in New Zealand;
  • 9.3 we will comply with our obligations under the Privacy Act 2020 which limits our rights to collect, use and store such information;
  • 9.4 we may need to disclose your personal information to our insurers, our service providers (including online), to authorities who collect fines and other road related charges, to the Police on their request, to credit reporting bodies and debt collection agencies, your credit or debit card provider in the event you default on the payment of any monies owing to us, and to other parties involved in an accident with the vehicle during the hire period;
  • 9.5 you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or have it corrected, please contact us at [email protected], by telephone at 0800 545 000, or by writing to us at PO Box 112 136, Penrose.
  • 9.6 we may collect, hold, use and disclose your personal information in accordance with our Privacy Policy.

Frequently Asked Questions

Here are the frequently asked questions and important information you need to know about our Terms and Conditions.

  • Bond

    Please note that a credit card or debit card is required to hire with us. We do not accept cash for the bond security. A minimum bond of $400* is required on all Mastercard and Visa debit card payments.

    Prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes.

    * Bonds may differ depending on vehicle type.


  • Breakdown service

    All our cars are covered 24 hours a day by our partners at AA.

  • Cancellations

    We keep it easy for you. There is no cancellation fee. If you wish to cancel your booking please let us know. You can cancel your booking online by clicking on “Manage a booking” section or you can phone us or email us on [email protected].

  • Child, booster and baby seats

    Child seats are now compulsory in New Zealand for every child under 8 years of age and may be hired from our branches. Please order at time of reservation stating age of child so the correct size may be booked. Please note we do not hire baby capsules for infants under the age of 6 months. We recommend that you bring your own baby capsule with you when travelling.

    The manuals can be found below:

    Baby Seat

    Booster Seat

  • Coverage

    All Ezi Car Rental vehicles are insured under a comprehensive motor vehicle policy. All rentals are covered under this policy but carry an excess liability of between NZ$2,500 – NZ$4,000 depending on the category of vehicle rented. We provide customers the option to purchase optional excess reduction products to either reduce the excess liability to between $300 - $500 or to waive it entirely to $0. These options and excess liabilities are presented in full through the booking process.

  • Driver licence

    All drivers must hold a full driver’s licence and be over the age of 20. A current full New Zealand or International licence is required from all intending drivers. Customers with a non-English international driver licence must provide a valid translation or international driver permit at vehicle collection.

  • Early returns

    In the event that the hirer cancels or voids the agreement, or returns the vehicle earlier than stated in the rental contract, no refund applies. Vehicle hire charges are non-refundable and non-transferable.

  • One way hires

    One way hire fees apply for rental car hires picking up and returning at different branches. Applicable one-way fees will be included in our online quotes.

  • Payment

    When booking with Ezi Car Rental, you don’t have to pay anything up front. However please give us a call or email us if you’d like to do so.

    Please note that we do NOT accept Cash as a form of payment.

    We accept:

    • Visa
    • Mastercard
    • American Express
    • Credit cards
    • Debit cards

    These cards must show the main driver's name, signature and card number, with the applicable logo. Cash, prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes. 

    A credit card transaction fee of 2.2% for Mastercard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Ferry fees and the GST on these fees) where a credit card is used for payment.

    A minimum bond of $400* is required as security on all Mastercard and Visa debit card payments. All holds on debit cards funds are automatically released upon return of the rental car if no damage or fees are owing on the hire.

    *The bond may differ depending on vehicle type.

  • Petrol

    In the event that the hirer returns the vehicle with an empty tank of gas, or less than the level it was hired out on, the cost of the petrol plus an administration fee will be charged to the hirer’s credit card to recover these costs.

  • Rates

    Rates quoted on our website are charged per day and are inclusive of all additional fees including one-way fees, premium location (airport) fees and all applicable taxes. All prices quoted are in New Zealand dollars.

  • Rental duration

    All hires are 24 hours duration. Please contact us if you wish to extend any hire, and we will do our upmost to oblige, subject to availability.

  • Tax

    Goods and Services Tax (GST) (15%) is included in all daily car hire prices.

I don’t see how the ‘big’ car rentals companies can compete with Ezi - they cannot be beaten for price, quality of cars, and customer service. On multiple occassions i have used they are 50% cheaper than the others, yet they are amazing! I will only ever use Ezi car when in new zealand..!

Russell King
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