Important information regarding your Ezi booking during the four week lockdown period
Coronavirus Update
Everything you need to know about our fast and friendly pick up process.
Try our online shuttle request tool and we will dispatch a shuttle to you in the next 10min
Our Auckland Airport location is located minutes away from both the domestic and the international terminals.
An Ezi Car Rental complimentary shuttle service runs during our opening hours, with a collection and return service to the terminal buildings.
Simply call us on +64 9 254 4397, freephone 0800 545 000 and we will dispatch our shuttle.
On arrival please phone us on +64 9 254 4397, freephone 0800 545 000 and we will dispatch our shuttle.
Please make your way to the shuttle pick up collection point outside Door #7.
Wait at the shuttle collection point, look out for the white and orange shuttle and we’ll get you to your car!
Walk-ins: If you have arranged to make your own way to our depot, you will find the depot address in your travel documents or on your branch locations page. Please call us freephone on 0800 545 000 for directions anytime.
On departure:Please allow sufficient time to call at the depot to drop your vehicle off to us and allow for time to inspect the vehicle and transfer time to the airport. Most international airlines require that you check in at least 2 hours before flight departure to complete formalities. If you have arranged an early drop off at the airport (prior to our opening hours), please confirm the details and instructions for the early drop off with Ezi Car Rental when you pick up your vehicle.
If you want more information about our drop off process, please read Drop off information.
On arrival please phone us on +64 9 254 4397, freephone 0800 545 000 and we will dispatch our shuttle.
As you make your way out from the arrival gate walk past the McDonald’s on the left and go to Door #11.
From here turn right to get to the shuttle pick up zone.
Look out for the white and orange shuttle and we’ll get you to your car!
Walk-ins: If you have arranged to make your own way to our depot, you will find the depot address in your travel documents or on your branch locations page. Please call us freephone on 0800 545 000 for directions anytime.
On departure:Please allow sufficient time to call at the depot to drop your vehicle off to us and allow for time to inspect the vehicle and transfer time to the airport. Most international airlines require that you check in at least 2 hours before flight departure to complete formalities. If you have arranged an early drop off at the airport (prior to our opening hours), please confirm the details and instructions for the early drop off with Ezi Car Rental when you pick up your vehicle.
If you want more information about our drop off process, please read Drop off information.
Our Wellington Airport location is conveniently located inside the airport’s terminal building.
Please make your way to our Ezi Car Rental kiosk inside the airport terminal where our representatives will assist you. If you are unable to locate our kiosk, please phone +64 9 254 4397 or freephone 0800 545 000 for directions to our rental car booth or ask for directions at the airport information kiosk and they will direct you to our desk.
If you want more information about our drop off process, please read Drop off information.
Our Christchurch Airport location is conveniently located inside the airport’s terminal building.
Please make your way to our Ezi Car Rental kiosk inside the airport terminal where our representatives will assist you. If you are unable to locate our kiosk, please phone +64 9 254 4397 or freephone 0800 545 000 for directions to our rental car booth or ask for directions at the airport information kiosk and they will direct you to our desk.
If you want more information about our drop off process, please read Drop off information.
Our Queenstown Airport location is conveniently located inside the airport’s terminal building.
Please make your way to our Ezi Car Rental kiosk inside the airport terminal where our representatives will assist you. If you are unable to locate our kiosk, please phone +64 9 254 4397 or freephone 0800 545 000 for directions to our rental car booth or ask for directions at the airport information kiosk and they will direct you to our desk.
If you want more information about our drop off process, please read Drop off information.
Our Dunedin Airport location is conveniently located inside the airport’s terminal building.
Please make your way to our Ezi Car Rental kiosk inside the airport terminal where our representatives will assist you. If you are unable to locate our kiosk, please phone +64 9 254 4397 or freephone 0800 545 000 for directions to our rental car booth or ask for directions at the airport information kiosk and they will direct you to our desk.
If you want more information about our drop off process, please read Drop off information.
In order to pick up your vehicle in no time, please remember that all drivers must have a current full driver licence at all times. If your licence is not in English, you must carry an official English translation or International Driver Permit (IDP) together with your original licence. Please be aware that most European licences don’t have their description fields in English and won’t be accepted without a translation document.
Please ensure you have a valid Credit Card or a Debit Card with the Visa or MasterCard logo, you may be charged a bond when collecting your vehicle. We will need to take an imprint of your card details at the time of pick up for the bond security. The applicable excess amount for your hire may be held as an authorisation on your card as security, and released at the end of your hire. We do not accept cash for the bond.
If you have arranged to make your own way to our depot, you will find the depot address in your travel documents or on your branch locations page. Please call us freephone on 0800 545 000 for directions anytime.
Please allow sufficient time to call in at the depot to drop your vehicle off to us and allow for time to inspect the vehicle and transfer time to the airport. Most international airlines require that you check in at least 2 hours before flight departure to complete formalities. If you have arranged an early drop off at the airport (prior to our opening hours), please confirm the details and instructions for the early drop off with Ezi Car Rental when you pick up your vehicle.
Fabulous rental service. Easiest by far! Book online. Well priced. I actually got the car I wanted and not an 'upgrade' that I had to pay for. No additional costs when you get to the desk after a long flight. Staff were friendly and helpful. Drop off was super easy. I would definitely rent again and highly recommend!
Annie Charlie
500 + reviews
5,000 + reviews