If you have any questions, just get in touch and we’ll be happy to resolve any booking queries you have.
When booking with Ezi Car Rental, you don’t have to pay anything up front.
Please give us a call or email us if you’d like to do so.
Please note that we do NOT accept Cash as a form of payment.
These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and Reloadable Debit cards and gift cards, as well as Travel cards are not accepted for securing your booking/security but can be used for payment.
A card transaction fee of 2.2% for MasterCard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Wharf fees and the GST on these fees) where a credit or debit card is used for payment. A bond of $200 is required on all MasterCard and Visa debit card payments.
We keep it easy for you. There is no cancellation fee.
If you wish to cancel your booking please let us know.
You can cancel your booking:
Ferry booking cancellations:
Your ferry tickets are fully refundable and changeable up to 24 hours before the crossing.
To change your sailing, simply contact us with your alternative available sailing. You can change to an equivalent priced sailing free of charge or pay additional costs to upgrade to a more expensive sailing.
Refunds are not given for early returns.
Your travel insurance provider may cover you if you return your rental car early due to illness or unforeseen changes in your travel plans, so you would need to claim the amount for the unused days from them.
Ezi Car Rental includes 2 named drivers free-of-charge in the base rental car hire cost.
Additional drivers (from the 3rd driver and above) are an additional cost.
Extra drivers can be arranged on arrival.
We have a fleet of almost 3,000 rental cars with mostly latest model vehicles.
Ezi Car Rental’s small and medium cars offer great value for money for travelers who are budget conscious, but still want a comfortable, late model vehicle with all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers, two drivers included in the base hire cost, and unrivaled depot locations.
You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.
We were picked up promptly from the terminal at Auckland airport and taken to the dept to collect our car. We were dealt with efficiently and friendly by the receptionist and within no time at all we were in our way. The car was very clean and in good condition. On our return again we were dealt with by the staff in a friendly and professional manner. I would definitely book with Ezi Car again.Brian Bradford
5,000 + reviews
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