Manage Your Booking

Frequently Asked Questions About Booking

• I can't find my Booking under 'My Bookings'

  The most common reason people cannot find their booking when using the 'My Bookings' online account is that they are entering the Booking Reservation number incorrectly. Please note that the R0ABCD Reservation number is the number zero (0) and NOT the letter O.

• How do I pay for my rental car?

  When booking with Ezi Car Rental, you don’t have to pay anything up front. However please give us a call or email us if you’d like to do so.

  Please note that we do NOT accept Cash as a form of payment.

  We accept:

  • Visa
  • Mastercard
  • American Express
  • Credit cards
  • Debit cards

  These cards must show the main driver's name, signature and card number, with the applicable logo. Cash, prepaid and reloadable debit cards, gift cards and Travel cards, are NOT accepted for payment or to use as a bond for security purposes. 

  A credit card transaction fee of 2.2% for Mastercard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Ferry fees and the GST on these fees) where a credit card is used for payment.

  A minimum pre-authorisation of $400* is required as security on all Mastercard and Visa debit card payments. All holds on debit cards funds are released upon return of the rental car if no damage or fees are owing on the hire. It can take up to 7 working days for your bank to operate the release. Please note this is a hold on a credit card meaning it doesn't show as a transaction on your statement. 

  *The pre-authorisation may differ depending on vehicle type.

  ** Transfercar payment options and Terms and Conditions differ from Ezi, please see the Transfercar website for more details.

• What credit or debit card do I need to bring?

  The credit or debit card you bring with you to pay for your rental booking, must be in the name of the main driver. Only the main renter/driver's credit or debit card can be put down for security purposes also.

   

  * Transfercar payment options and Terms and Conditions differ from Ezi, please see the Transfercar website for more details.

• What is Ezi Car Rental’s cancellation policy?

  We keep it easy for you. There is no cancellation fee.

  If you wish to cancel your booking please let us know.

  You can cancel your booking:

  • online by clicking on “Manage Booking”. Please note, bookings for car rentals cannot be cancelled online less than 24 hours before pickup and 48 hours before a ferry crossing. If you need to cancel less than 24hrs before the pick up or less than 48 hours before a ferry crossing, please get in touch with us via phone (see below).
  • by phone by calling us on 0800 545 000 for New Zealand and 1800 129 102 for Australia 
  • by emailing us on [email protected].

  Ferry booking cancellations:

  Your ferry tickets are fully refundable and changeable up to 24 hours before the crossing.

  To change your sailing, simply contact us with your alternative available sailing. You can change to an equivalent priced sailing free of charge or pay additional costs to upgrade to a more expensive sailing.

• Will I get a refund if I return my rental car early?

  Refunds are not given for early returns.

  Your travel insurance provider may cover you if you return your rental car early due to illness or unforeseen changes in your travel plans, so you would need to claim the amount for the unused days from them.

• How many drivers can be on the agreement?

  Ezi Car Rental includes one named driver free-of-charge in the base rental car hire cost.

  If you select our Ezi Plus or Ezi Premium cover, the main driver and one additional driver is free.

  Additional drivers will be $5.00 per day for the duration of the hire and can be arranged on arrival.

• What is the age/condition of Ezi Car Rental cars?

  We have a a large fleet of rental cars with mostly latest model 2019-2020 vehicles.

  Ezi Car Rental’s small and medium cars offer great value for money for travelers who are budget conscious, but still want a comfortable, late model vehicle with all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers, two drivers included in the base hire cost, and unrivaled depot locations.

  You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.