Manage Your Booking

Frequently Asked Questions About Booking

• How do I pay for my rental car?

  When booking with Ezi Car Rental, you don’t have to pay anything up front.

  Please give us a call or email us if you’d like to do so.

  Please note that we do NOT accept Cash as a form of payment.

  We accept:

  • Visa
  • MasterCard
  • American Express
  • Credit cards
  • Debit cards

  These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and Reloadable Debit cards and gift cards, as well as Travel cards are not accepted for securing your booking/security but can be used for payment.

  A card transaction fee of 2.2% for MasterCard and Visa and 4% for American Express applies to the total rental charges including GST (but excluding any Airport and Wharf fees and the GST on these fees) where a credit or debit card is used for payment.

• What is Ezi Car Rental’s cancellation policy?

  We keep it easy for you. There is no cancellation fee.

  If you wish to cancel your booking please let us know.

  You can cancel your booking:

  • online by clicking on “Manage Booking”. Please note, bookings for car rentals cannot be cancelled online less than 24 hours before pickup and 48 hours before a ferry crossing. If you need to cancel less than 24hrs before the pick up or less than 48 hours before a ferry crossing, please get in touch with us via phone (see below).
  • by phone by calling us on 0800 545 000 for New Zealand and 1800 129 102 for Australia 
  • by emailing us on [email protected].

  Ferry booking cancellations:

  Your ferry tickets are fully refundable and changeable up to 24 hours before the crossing.

  To change your sailing, simply contact us with your alternative available sailing. You can change to an equivalent priced sailing free of charge or pay additional costs to upgrade to a more expensive sailing.

• Will I get a refund if I return my rental car early?

  Refunds are not given for early returns.

  Your travel insurance provider may cover you if you return your rental car early due to illness or unforeseen changes in your travel plans, so you would need to claim the amount for the unused days from them.

• How many drivers can be on the agreement?

  Ezi Car Rental includes 2 named drivers free-of-charge in the base rental car hire cost.

  Additional drivers (from the 3rd driver and above) are an additional cost.

  Extra drivers can be arranged on arrival.

• What is the age/condition of Ezi Car Rental cars?

  We have a fleet of almost 3,000 rental cars with mostly latest model vehicles.

  Ezi Car Rental’s small and medium cars offer great value for money for travelers who are budget conscious, but still want a comfortable, late model vehicle with all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers, two drivers included in the base hire cost, and unrivaled depot locations.

  You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.