Fully comprehensive third-party and public liability cover is included in your car rental rate with Ezi Car Rental.
To help make your journey easier and for peace of mind, we’ve included basic protection with every Ezi Car Rental booking you make. The Ezi Starter protection package covers you for any damage to or loss of the vehicle during your rental with an excess payable at the conclusion of your rental.
For increased protection, Ezi offers two additional levels of cover:
- Ezi Dynamic
Our Ezi Dynamic package reduces your excess payable for the loss, theft or any damage that happens to the vehicle. - Ezi Ultra
Our Ezi Ultra package reduces your excess to $0, meaning that there will be no charges for any damage to the vehicle, tyre or glass damage and waives any liability for theft or loss of the vehicle.
| COVERS & INSURANCE QUICK TIPS | |
 Compulsory cover In New Zealand there is no such thing as compulsory cover (even third party), so you can lose money as a result of someone else’s poor driving. |  Personal loss and injury We do not offer insurance for personal loss, ie. theft of personal items or personal injury. In New Zealand treatment for personal injury is covered by the Government’s Accident Compensation scheme. |
 Glass Cover Glass damage including stone chips is already included in our Ezi Ultra cover option. |  Minimum age required Driver must be over 20 to book a car with us. Please remember that all drivers must have a current full driver licence at all times. If your licence is not in English, you must carry an official English translation or International Driver Permit (IDP) together with your original licence. |
Frequently asked questions about covers & insurance
- If I have travel insurance, do I need to purchase the additional cover?
If you have already purchased your own travel insurance covering rental car hire, we recommend that you check your travel insurance policy carefully.
Some insurers require you to take the excess reduction (“Reduced liability” above) and some policies may not cover you if you drive your rental car on unsealed roads.
In the event of damage to your rental car we will charge your credit card with the applicable excess for your hire, and you would then need to lodge a claim with your travel insurer to claim the excess back on your return home.
The same applies if you have purchased travel insurance from your travel agent.
The applicable excess on your hire with us will be charged, and you would need to claim this charge back from your agent’s travel insurance provider on your return home.
- Are there any cover exclusions?
Yes there are times when you won’t be covered by our insurance. They include:
- When you drive your rental car on Ball Hut Road (Mount Cook), Skipper Road (Queenstown), 90 Mile Beach (Northland) and State Highway 38 Lake Waikaremoana, or any other ‘off-road’ driving. These roads are not part of normal touring routes.
- Any off-road driving on beaches or off public roads.
- Damaging the rental car purposely.
- Driving recklessly, while intoxicated or in a rally or other competition.
- Allowing unauthorised drivers to use the rental car.
- Driving beyond the agreed return time.
- If you choose to tow any item using our utes with towbar, please note in case of an incident/accident, you are liable for any damage occurring to your trailer and load.
This information should be used as a guide only. You will be required to sign a car rental agreement when you collect your rental vehicle.
- What are your standard cover excess levels?
Insurance excess applies with standard cover as follows.
Reduced Excess Levels with Ezi Dynamic*
- Ford Puma Hybrid, Ford Focus Hybrid, Mitsubishi ASX, Kia Niro Hybrid, Mitsubishi Eclipse, Mitsubishi Outlander 2WD – NZ$999 excess
- Ford Escape Hybrid, Mitsubishi Outlander 4WD, Toyota Prado, Ford Ranger Wildtrak, Ford Ranger with Canopy, Kia Carnival – NZ$1,500 excess
Full Excess Levels with Ezi Starter*
- Ford Puma Hybrid, Ford Focus Hybrid, Mitsubishi ASX, Kia Niro Hybrid, Mitsubishi Eclipse, Mitsubishi Outlander 2WD – NZ$5,999 excess
- Ford Escape Hybrid, Mitsubishi Outlander 4WD, Toyota Prado, Ford Ranger Wildtrak, Ford Ranger with Canopy, Kia Carnival – NZ$7,000 excess
*or vehicles in the same category
- How much will it cost to add Ezi Dynamic or Ezi Ultra cover to my booking?
You can opt to waive or reduce your cover excess on your hire by purchasing our additional Ezi Dynamic or Ezi Ultra cover with your car hire. Our Ezi Ultra option includes glass cover so you will be covered in the event of a stone chip or glass damage during your hire as well as accident damage to the vehicle. Ezi Dynamic and Ezi Ultra daily rates start from just NZ$28 per day and reduce your liability for the vehicle during the hire down to either a zero excess with Ezi Ultra or a substantially reduced excess with Ezi Dynamic.
Our prices are shown as additional options in all rental vehicle quotations we provide.
You can add your preferred coverage directly when making an online booking, or contact us or even enquire at our branches when picking up your rental car.
- Do I need to have a credit or debit card?
Yes; we will put a pre-authorisation for security for the excess amount during your hire. This will be removed at the completion of your rental.
- If I have purchased Ezi Ultra, will you put a pre-authorisation on my credit card?
Yes, we take a NZD$400 security pre-authorisation for any incidentals during your rentals at the beginning at your rental.
- How long will it take to have the pre-authorisation released?
It can take up to 7 working days for your bank to operate the release. Please note this is a hold on a credit card meaning it doesn’t show as a transaction on your statement.
- What is the Roadside Assistance Cover?
This is an optional 24/7 roadside assistance add-on, which includes battery jumpstarts, refuelling when out of fuel, unlocking the car if the keys are locked inside and changing flat tyres. The Roadside Assistance Cover starts at $6.99 per day, with a maximum of $97.99 per booking.
- Does your cover include mechanical breakdowns?
All mechanical breakdowns are covered by our Roadside Assistance program, these include:
- Engine Faults
- Electrical Faults
- Cooling systems
- Vehicle Recovery
For all call-outs diagnosed as a non-mechanical breakdown at receipt of the initial call, these will incur a call-out charge rate. The non-mechanical breakdowns include but are not limited to:
- Flat batteries
- Wheels and tyres
- Keys locked in vehicles
- Out of fuel or wrong fuel/additives
